The Smallbiz Advantage Club is your very own support service. Look at it as an insurance policy. It gives peace of mind knowing assistance is on hand at the end of the phone to get you back and running as smoothly and efficiently as possible.
At Smallbiz, we are continually striving to improve our program and provide the best features and functions. Many improvements or new options are made based on suggestions made by Advantage Club members. As an industry leader Smallbiz needs to keep up to date with the latest technology, so this ensures you have the most modern, up-to-date software package available.
The Advantage Club is designed as a longer term insurance policy. In any one year the changes may not be significant, however over a couple of years they certainly are. The emergence of SMS, email marketing & web bookings in the last couple of years, what will be next?
As an Advantage Club member you have access to the latest program at any time. You can download the latest update immediately any new feature/enhancement has been added, via the internet.
Membership to the advantage club entitles you to
- 1300 telephone support.
- Free program updates via the modem and phone line.
- Invitation to user seminars detailing latest Smallbiz features.
- Club Newsletters.
- Discounted bulk SMS and Email rates.
1300 Phone Support
Our support line is available to you Monday to Friday 9.00am to 5.30pm. Phone support is available to assist you with any program issues that may arise throughout the working day and advice offered on how to go about specifics, different methods to try and what has been successful in other salons. This can assist you in solving your issues and/or achieving your goals.
Quite often, a few words of advice, from people that not only know Smallbiz, but have extensive salon experience, can save you hours and/or going down many false trails.
Our aim is to attend to your call within 30 minutes. We may not be able to solve the issue in that time as some cases take longer than others but our commitment is to have your problem solved as soon as practicable.
Please note our phone support is not intended for other software such as Windows, Word etc. and keep in mind we can only offer support for hardware devices that have been purchased from Smallbiz.
The Smallbiz seminars for Advantage Club members are offered at a discounted rate and keep you up to date with all the latest program features. Our recent seminars highlighted the SMS and emailing marketing direct from your Smallbiz program. Attendees were amazed at what Smallbiz can do. You have the most professional system on the market use it.
We reward our loyal customers with a yearly discount of 10% off the previous years support costs. This discount applies for each consecutive year of membership to a minimum of $26.50 per month. Our support service is second to none! Our support team offer a wealth of knowledge in the hair & beauty industry aswell as the Smallbiz program.
Please see below monthly support costs for a single license of Smallbiz. To our knowledge, no other system offers continually reducing support costs !
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Take advantage of the FREE Advantage Club and Membership. Refer another business to Smallbiz and when they take on the system you receive your next 12 months membership FREE.